Terms and Conditions.html

Terms & Conditions
1.By booking this services you accept these terms and conditions of trading.
2.You agree to give 4 wks notice of termination of our services.
3.We require 3 days notice for a cancellation of a clean.
4.If we have arrived to work then we cannot accept a cancellation, unless work is been carried out at property. Where on 50% of price is payable as we have not had 3 days notice.
5.We will endeavor to clean all windows, but if we deem any windows to be inaccessible or unsafe, these will be left.
6.We must have access to rear of property, i.e. all gates must be unlocked. If you want us to contact you the night before we will. But 80% of price will be charged if we cannot get access to rear of the property.
7.Safety is of paramount importance. So we request that small children and pets be enclosed in the safety of the house for the duration of the clean.
8. Using this system enables us to work in the rain. If there are any problems after the clean you are covered by a Guarantee, and the problem will be retified ASAP. There will be a call out charge if the problem is not related to the clean.

Payment can be made either by:

Cash - Whilst on premises cleaning
Cheque - Whilst on premises cleaning or through the post.
Postal Order - Through post if you don't have a Cheque Book.
Internet Banking - Contact for information.
Standing Order- Contact for information.

Payments must be received within 7 days after the work has been carried out.
If you are unhappy with the service you have received please contact within 24 hours. Any problems cannot be rectified after this time.

We give a Guarantee on all our work. If for some reason you are not Happy with the Clean, then please Contact us within 24 Hours.
Please make sure the problem is nothing to do with the Clean we have done, as a Call Out Charge will be made.
This is usually 50% of the price we Charged you for the Clean we did.